Last updated: July 3, 2026

Total Virtual Assistant (“TVA,” “we,” “us,” or “our”) operates totalvirtualassistant.com (the “Site”) and provides fractional operations and virtual assistant services (the “Services”). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Site, you agree to the practices described here.

1. Information We Collect
   Information you provide directly. When you contact us, book a discovery call, subscribe to our emails, or purchase a service, we may collect your name, email address, phone number, business name, billing information, and any details you choose to share in messages or intake forms.

Information collected automatically. Like most websites, we may collect certain technical information when you visit the Site, including your IP address, browser type, device type, pages visited, and the date and time of your visit. This is gathered through cookies and similar technologies, described below.

Client business information. If you engage us for Services, we may access business systems and data you authorize — such as your CRM, project management tools, calendars, or email — solely to perform the work you have hired us to do. This data remains yours; we act only on your instructions with respect to it.

2. How We Use Your Information
   To respond to inquiries and schedule discovery calls
   To deliver, invoice, and support the Services you purchase
   To send emails you have opted into, such as newsletters or resources (you can unsubscribe at any time using the link in any email)
   To improve the Site’s content, performance, and user experience
   To comply with legal obligations and protect our rights
   We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.
3. Cookies and Analytics
   The Site may use cookies and similar technologies to remember your preferences and understand how visitors use the Site, including through third-party analytics tools. Most browsers let you refuse or delete cookies through their settings. Disabling cookies may affect some Site features, but the Site will remain usable.
4. Third-Party Services
   We rely on reputable third-party providers to operate our business, which may process your information on our behalf. These may include scheduling tools (such as Calendly), email and productivity platforms (such as Google Workspace), payment processors, client management systems (such as HoneyBook), and website hosting providers. Each of these providers maintains its own privacy policy, and we encourage you to review them. We share only the information necessary for these providers to perform their functions.
5. Confidentiality of Client Data
   Client work often involves access to sensitive business information. We treat all client data as confidential, access it only as needed to perform agreed-upon work, and do not use it for any other purpose. Specific confidentiality terms are set out in individual client agreements, which govern in the event of any conflict with this policy.
6. Data Retention
   We keep personal information only as long as needed for the purposes described in this policy — for example, for the duration of a client engagement plus any period required for tax, accounting, or legal purposes. When information is no longer needed, we delete it or de-identify it.
7. Security
   We use reasonable administrative and technical safeguards to protect your information, including access controls and secure, industry-standard platforms. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Privacy Rights
   Depending on where you live, you may have rights regarding your personal information, including the right to request access to the information we hold about you, ask that it be corrected or deleted, and opt out of marketing communications.

California residents: Under the California Consumer Privacy Act (CCPA/CPRA), you have the right to know what personal information we collect, request its deletion, and not be discriminated against for exercising these rights. We do not sell or share personal information as those terms are defined under California law.

To exercise any of these rights, contact us using the details below. We will respond within the timeframe required by applicable law.

9. Children’s Privacy
   The Site and Services are intended for business use by adults. We do not knowingly collect personal information from anyone under 16. If you believe a minor has provided us information, please contact us and we will delete it.
10. Links to Other Websites
    The Site may link to third-party websites, including social platforms and partner sites. We are not responsible for the privacy practices of those sites, and this policy does not apply to them.
11. Changes to This Policy
    We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Continued use of the Site after changes take effect constitutes acceptance of the updated policy.
12. Contact Us
    If you have questions about this Privacy Policy or how your information is handled, contact us at:

Total Virtual Assistant
Tracy, California
Patricia@totalvirtualassistant.com